Tenant Services
Dedicated support throughout your tenancy
24hrs
Response Time
97%
Tenant Satisfaction
24/7
Emergency Line
2hrs
Emergency Response
Our Process
A clear, structured approach to deliver the best results at every stage
Move-in
Professional check-in with detailed inventory, key handover, and tenancy walkthrough.
During Your Tenancy
Report maintenance, request permissions, and communicate with us easily online or by phone.
Renewal
We handle renewal negotiations and paperwork — we want to keep great tenants.
Move-out
Fair and transparent check-out process with deposit return guidance.
Move-in
Professional check-in with detailed inventory, key handover, and tenancy walkthrough.
During Your Tenancy
Report maintenance, request permissions, and communicate with us easily online or by phone.
Renewal
We handle renewal negotiations and paperwork — we want to keep great tenants.
Move-out
Fair and transparent check-out process with deposit return guidance.
Tenant Support
Maintenance
Report issues easily online. We coordinate repairs quickly with our contractor network and keep you informed throughout.
Your Rights
We ensure your landlord meets all legal obligations. Your safety and comfort are our priority.
Communication
Responsive, professional communication. Whether it's a question or a concern, we're here to help.
"Every maintenance request was handled quickly and professionally. They really care about their tenants — not something you find with most agents."
Alex J.
Tenant, Leicester City Centre
What's Included
Frequently Asked Questions
What's Your Property Worth?
Get a free, no-obligation valuation from our local experts. Whether you're selling or letting, we'll help you understand your property's true value.