HAUS ESTATES

    Privacy Policy

    Last updated: March 2026

    1. Introduction

    Haus Property Group Ltd ("Haus Estates", "we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    2. Data Controller

    Haus Property Group Ltd, 47 Francis Street, Stoneygate, Leicester, LE2 2BE. Email: info@hausestates.co.uk. Phone: 0330 128 1102. ICO Registration Number: [ICO Number].

    3. Information We Collect

    • Identity Data: Name, title, date of birth, photographic ID.
    • Contact Data: Address, email, phone numbers.
    • Financial Data: Proof of funds, mortgage details, bank statements.
    • Property Data: Property details, tenancy information, maintenance records.
    • Technical Data: IP address, browser type, device information, cookies.
    • Usage Data: How you use our website and services.

    4. How We Use Your Data

    We use your data to: provide estate agency services; process property transactions; comply with legal obligations (including AML checks); send marketing communications (with consent); improve our services; and manage our relationship with you.

    5. Legal Basis for Processing

    We process your data on the following legal bases: performance of a contract; legal obligation; legitimate interests; and consent (for marketing communications).

    6. Data Sharing

    We may share your data with: solicitors and conveyancers; mortgage brokers; referencing agencies; maintenance contractors; regulatory bodies; HMRC; and technology service providers. We do not sell your data to third parties.

    7. Data Retention

    We retain personal data for as long as necessary to fulfil the purposes for which it was collected, typically 6 years after the end of our relationship, in line with legal and regulatory requirements.

    8. Your Rights

    You have the right to: access your data; rectify inaccurate data; erase your data; restrict processing; data portability; object to processing; and withdraw consent. To exercise these rights, contact us at info@hausestates.co.uk.

    9. Cookies

    Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. See our cookie banner for more details.

    10. Contact & Complaints

    If you have concerns about how we handle your data, contact us at info@hausestates.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.